FAQs

Q 1. Can I get my products delivered to my business?
A. Certainly, if your local Australia Post Office delivers, or if you have a local courier service, we can arrange to have your products to your door.

Q 2. Our customers ask us all the time... 'What freight company should I use?'
A. We've found Australia Post the most reliable but not always the fastest. For prompt delivery we recommend TNT Air Express.

Q 3. What is preferred file format for accepting my own artwork?
A. We accept PDF, EPS, CorelDraw, Photoshop (PSD), Illustrator (AI). We do accept other formats but if in doubt please don't hesitate to give us a call.

Q 4. How long will it take to produce my work?
A. As you would expect the more complex and larger the job the longer the time until delivery. As a general rule most work is delivered within 21 days of receipt of a signed proof. However if urgency is extreme a priority fee can be negotiated.

Q 5. Do I have any warranty or guarantee on my work?
A. Yes. But, your signed proof is an indication that you have understood and accept your artwork. In the exceptional circumstance that a printing error has occured we will endeavour to replace your goods promptly.

Q 6. How long do you keep my artwork on file?
A. We keep your files for the maximum period as required by law.

Q 7. Do I hold copyright on the artwork?
A. No. Under Australian Law copyright is retained by the creator of the artwork unless both parties agree to the separate purchase of the copyright.